Due to changing market conditions and to ensure close alignment with Tempo's long-term product and customer strategy, we are announcing the planned end of sale and end of life for our Time Tracking for Zendesk application. New customers will be unable to purchase Time Tracking for Zendesk after March 31, maintenance of the product will end on June 30, and the product will no longer be supported from September 30.

Get Tempo today for free and start monitoring your KPIs and service commitments to improve efficiency and opportunities.

Tempo’s award winning time tracking solution is developed by tech teams who understand business teams because we understand the focus needs to be on getting work done, not tracking time. Tempo brings an embedded way to track time spent for your customers.

Tempo’s smart time tracking delivers a new way to log, track and explore the usage of time invested in the customer experience in Zendesk. Categorize time spent for customers as billable vs non-billable and report on utilization.

Tempo is easy to install, and even easier to adopt. Agents can start logging their time immediately without a lot of training or onboarding. We offer time tracking with ease, extensive reporting and next-level automation to make life easier for the front line.

With automated suggestions, Tempo makes logging time a breeze, and increases the accuracy of your time records. Because Tempo tracks your activity both in and around tickets, the effort required to solve each ticket, including research, testing and other activities are accounted for. Tempo also lets you quickly log time spent on other activities such as meetings, travel, company events, etc.

Key Benefits:

• Seamless integration with Zendesk ensures that agents can log time spent on tickets in context, without leaving Zendesk. Agents can quickly confirm Tempo’s automated suggestions, and can easily log time manually as well
• Each time entry can be labelled as billable, internal, capitalized or operational.
• Report on time spent by categories such as billable to support your customer invoicing.
• Log time on general tasks such as meetings, travel, or other activities defined by your company.
• Admins and leads with permissions can review the weekly report on work performed by agents, and quickly customize the report to see the data you need. Set any time period you like, and filter and group the data as needed. Gain insights and apply results to improve ROI, understand where your team brings the most value, and where time is spent to prioritize effectively.
• Agents get an overview of their agenda in My Work, where they can easily view what they’ve done, manage their day, and confirm their activities to log time quickly.
• Agents can opt to integrate their Google Calendar with Tempo, and view their scheduled calendar events in My Work.
• Explore main KPIs in the weekly report.
• Agents can create reports on their own time.

Say goodbye to spreadsheets and never track time again in more than one place.

Switch to Tempo today for free!