Ticket Metrics

Ticket Metrics

Sidebar ticket metrics for agents.


A streamlined and user friendly app which shows 4 ticket metrics in the sidebar:

  1. First Reply Time
  2. Total Requester Wait Time
  3. Agent Replies
  4. Reopens
  1. Click “Install”
  2. Navigate to any ticket and click “Apps” in the top right
  3. If you have any questions please contact help@import2.com

App Details

  • Author: Andrey
  • Price: Free
  • Support: Email
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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