Ticket Field Manager

Allow an admin to configure ticket fields to be required, hidden, or made read-only.

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The Ticket Field Manager app enables an administrator to quickly hide, require, or make read-only certain ticket fields in the agent interface.

Some of the fields available include:

  • requester
  • assignee
  • collaborator
  • sharedWith
  • status
  • ticket_form_id (the ticket form dropdown)
  • tags
  • type
  • priority
  • problem
  • custom_field_ID (e.g. custom_field_1234)

By enabling this app, you agree to the Built by Zendesk Terms of Use.

App details

Author
Zendesk
Version
2.2.0
Price (USD)
Free

Apps install directly into your account.

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