Most of the value in an NPS survey is left in the comments. Thematic understands why customers left the feedback they did and makes it easy for you to uncover actionable insights.
We can slice the data by the location and the custom fields added to tickets your customers have created to provide deeper insights into the issues and challenges facing your business.
We capture emerging themes as they happen and alert you to issues before they become overwhelming.
We show you the key drivers for your NPS score and the elements of your business that reward, or penalize your customer experience.
And we do all this using the best-in-class machine learning and natural language processing.
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