Textline

Textline

A powerful and user-friendly business texting app for Zendesk

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Create the best customer experience

Textline is a business text messaging platform that empowers customer support teams by making it easy to send and respond to text messages.

Brands like 1-800-Got-Junk, Tuft & Needle, Stuart Weitzman, TriMet, and Live Nation use Textline to communicate with customers in a way that is fast, convenient, efficient, and accessible from anywhere. Make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues.

Turn customer support from a cost center into a revenue center

Textline offers the best tools for customer support workflow, team collaboration, and process automation. Your team can share one or more phone numbers for responding to customer inquiries while easily managing multiple conversations simultaneously. Use features such as agent transfers, templated responses, scheduled messages, metrics, and more.

Our seamless integration lets you use Textline natively within Zendesk. Initiate and respond to text messages using the top bar widget, channel integration, or ticket sidebar widget. All text conversations are automatically logged on customer tickets, while Zendesk contacts are saved in Textline’s address book.

Features include:

  • Shortcuts — Store templates for frequently used messages.
  • Transfer — Transfer text messages, similar to transferring phone calls.
  • Notifications — Receive desktop, email, and mobile alerts.
  • Auto Responses — Use automated greetings and away messages.
  • Whispers — Leave private notes for internal team discussions.
  • Metrics — Understand customer interactions and monitor team performance.
  • MMS — Send and receive photos, videos, and attachments.
  • Address Book — All Zendesk contacts sync into Textline.

If your team is ready to start texting, sign up for your free trial at https://textline.com

  • Sign in or sign up for a Textline account at textline.com (You must have administrator permissions in both Textline and Zendesk Support to set up the integration.)

  • In Textline, visit Settings > Tools & Integrations and click the Zendesk logo.

  • Enter your Zendesk subdomain and click Connect to allow Textline to access your Zendesk account.

  • Now inbound texts will create and update tickets in Zendesk. (Tickets are tagged textline)

  • Click the Install button here in the Zendesk Marketplace to add a top bar Textline widget and a sidebar app that reveals Textline conversations that correspond to the currently visible Zendesk ticket.

  • If you'd like to use the channel integration instead of the ticket sidebar app, use your Zendesk settings to create a new channel integration account.

App Details

  • Author: Textline
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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