Tag Locker

Tag Locker

Manage and limit the tags that agents or admins can use on tickets

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Tag Locker is an app that allows an administrator to manage and limit which tags can be used by agents or administrators on tickets. With this app, administrators and agents can do the following:

  • Disable the native "Tags" field on tickets
  • Configure a set of tags agents can add or remove from tickets
  • Configure an additional set of tags for only administrators to use
  • View a list of available tags and add them to the ticket
  • Search and add tags using an autocomplete feature
  • Remove existing tags from tickets which are present in the configured set of tags
  • Allow administrators to override the app's settings and use any tags

With the Basic plan, these additional features are available:

  • Map list of available tags to certain groups. This ensures designated groups of agents are only able to use a subset of tags.
  • Map required closing tags to various groups. This ensures that designated groups of agents must have specific tags before they can close the ticket.

By enabling this app, you agree to the Built by Zendesk Terms of Use.'

Install the Tag Locker app and then configure the allowed set of tags setting within the app. If you have the Basic plan, specify the tags assigned to various groups.

App Details

  • Author: Zendesk
  • Price: Multiple plans available
  • Support: Email / Website
  • Version:2.1.2
  • This is an app. It will install right into your Zendesk Support account.

Plans and pricing

Free

Never pay a thing

Free plan features include:

  • Disable the native "Tags" field on tickets
  • Configure a set of tags agents can add or remove from tickets
  • Configure an additional set of tags for only administrators to use
  • View a list of available tags and add them to the ticket
Install

Basic

Free 15-day trial, then $1.00 per agent, per month

Features with the Basic Plan:

  • All Free Plan features
  • Tags available by group - Allows an administrator to configure available tags by agent group
  • Tags required by group - Allows an administrator to configure required closing tags by group
Free Trial
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