Switchvox for Zendesk

Integration with Digium's Switchvox IP Phone System

App ScreenshotApp ScreenshotApp Screenshot

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). Requires a phone extension on a Switchvox, version 6.6.0.2 or later (Switchvox Cloud service, or a Switchvox premises system).

Switchvox works within Zendesk to handle basic chores for you, so you can focus on your customer.

Handling Calls

  • Dial a user’s phone number from a Zendesk page
  • For incoming calls, automatically display a user from the caller ID
  • Easily create a new user and a ticket, from the caller ID
  • Access your Switchvox Call Log (for caller ID, date, and duration)

Easy Setup and Admin

  • Easily set up Zendesk for your Switchvox extension
  • Log in and out of queues, and change your Switchvox Status

App details

Author
Digium
Version
6.4.0-53
Price (USD)
Free

Apps install directly into your account.

reviews


There are currently no reviews. Be the first to share your experience.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.