Support SDK Metadata App allows you to see information relating to a ticket and device if it was created via the Support SDK. The following information is displayed about the end-user and their device in the ticker sidebar:
- Device name
- Operating system and version
- Battery level
- Device storage
- Device memory
- IP address
- Zendesk SDK name and version number
The ticket app will only appear in the ticket sidebar when the ticket was received via the Zendesk Support SDK.
Not all information is available for all operating systems and devices.
Getting started with the Support SDK Metadata app:
Simply click 'Install'.