The Squelch solution is an award-winning, industry-leading application that guides customer support and success agents toward the information, best practices, reports, and other associated tools needed to win renewals, upsells, and most of all, trust and loyalty.
The Squelch-Zendesk integration is a native integration with Zendesk Support, helping customer support agents resolve their most difficult tickets without having to leave their existing support workspace. In addition to the native Zendesk Support integration, we also offer an API-level connector between the Squelch software and Zendesk Guide, which allows it to index all the information included in Guide.
As customer support and success agents access their Zendesk Support and Guide content, they will also be able to view other content within their ecosystem, making it easier to find the information needed to resolve complex tickets faster and reduce customer churn.
For more information on the Zendesk integration please visit https://www.squelch.io/zendesk-app for more information.*
- The Squelch app will not function without a Squelch license, so please contact firstname.lastname@example.org for information on how to purchase.
Simply click "install". The Squelch-Zendesk Integration is designed to be available in the right pane for each support ticket you are working on. Just supply your existing Squelch username, password, and domain at the login prompt and you're good to go!