SQL Connector

Get data from your SQL database into your tickets

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SQL Connector Video

SQL Connector loads customer data from your SQL database. It either displays the results in the app in the ticket sidebar or saves the data into ticket fields.

Getting Started

For the SQL Connector app you need a FactBranch account to set up the database connection.

First create an account at factbranch.com and connect your database.

  • Test and roll out SQL Connector within minutes
  • Query by email address, phone number or custom fields
  • Push data back into Zendesk fields automatically.
  • 14-day free trial

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Compatible databases

  • PostgreSQL
  • MySQL / MariaDB
  • Microsoft SQL Server

Often used to connect databases on Amazon Aurora and Amazon Redshift.

Email, name, phone number, custom field ...

Search by email address, phone number or any custom field you've defined for your tickets.

... and extracted from the ticket text

If the customer ID or order number are buried inside the ticket text, FactBranch can extract these numbers from the ticket using Regular Expressions and use them to get the customer information.

Questions?

Customers love our great support. Get all your questions answered now at support@factbranch.com.

App details

Works with
support
Ticketing System
Author
FactBranch
Version
2.4
Price (USD)
Free

Apps install directly into your account.

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