Split ‘n’ Close — let's you split a ticket off into a new one, when the content has become a separate issue. In addition, it allows you to explicitly close a ticket, with an explanation of why. A last feature is that it shows you quite clearly when an attached file is too big and is not being displayed and lets you download the original email with a single click.
Since Version 2, Split’N‘Close is a paid application at $3/agent/month
See the entire version history here.
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