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Splashtop

Remote Support made simple – Connect to your users’ devices from your tickets.

Preview image of app
Preview image of app
Preview image of app

Splashtop has now integrated with Zendesk to enable your technicians to remotely support your users using the Splashtop On-Demand Support (SOS) service.

With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support, directly from within Zendesk tickets! It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted into the ticket. Your users do not need to have any software pre-installed for all this to work.

Splashtop On-Demand Support is a solution optimized for MSPs and IT professionals looking for a fast and user-friendly remote support solution, with high performance and robust security.

Key features
  • Easily start a remote session to user’s computer from within a ticket.
  • Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc.
  • Automatically insert the session logs into the ticket after closing the support session.
  • Remote sessions are fully encrypted.

App details

Works with
support
Ticketing System
Author
Splashtop
Version
1.0
Price (USD)
Free

Apps install directly into your account

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