The Softphone.Pro for Zendesk integration provides these features for helpdesk agents: * See Zendesk End User name matching the caller phone number in Softphone.Pro * Click End User name in Softphone.Pro to open his page in Zendesk

Softphone.Pro is compatible with most VoIP service providers and IP PBXs such us: * Asterisk * FreePBX * Digium Switchvox * FreeSWITCH * Yeastar * Grandstream * OpenVox * Xorcom