SnapCall is the first call solution for Zendesk Chat and Sunshine Conversations, enabling a fully digital omnichannel experience inside the chat to boost sales conversion and deliver an exceptional customer experience.
The SnapCall app for Zendesk Chat and Sunshine Conversations is available for agents using the Zendesk Agent Workspace and are subscribed to at least Zendesk Suite Enterprise or Zendesk Sunshine Conversations. SnapCall offers unlimited calls worldwide for 20$/month per seat.
Your team can now seamlessly initiate an audio or video call with customers and share their screen right inside the chat widget or a messaging platform. Customers don’t need to relocate to a different page or install any software to get on a free call, no matter where they are in the world.
It takes just one click to install the SnapCall app within your Zendesk account – your team won’t need to create an account or install any additional software to start offering calls directly from the chat. No phone numbers or any additional equipment needed.
While using SnapCall, your team has full control of who and when is granted the opportunity to get on an audio or video call and enable screen sharing. Once the call is finished, a customer won’t be able to call you again.
Improve sales conversion rate by 40% and make customers 10-15 times more likely to buy again in the future. Let your potential customers know it’s possible to get on a free audio/video call or share your screen with one click. Having a live conversation and answering all your prospect’s questions in minutes help save time, positively impact the deal, and create a relationship that would motivate the customer to make a purchase again.
Increase Net Promoter Score (NPS) by 20% and reduce Average Handle Time (AHT) by 35%. It shouldn’t be so hard to provide a great customer experience in complex situations. Boost agent productivity by providing them with an opportunity to jump on a call in cases where customers have multiple questions or need to be guided through a difficult setup. Choosing the right channel to solve your customer’s issues helps save time and increase customer satisfaction.
Start your free 14-day trial today. No credit card required. Click the Install button above and start calling your customers right inside the chat.
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