The Feedback Specialists for Helpdesks


SmileBack is the only customer feedback system specifically designed for helpdesks and focused exclusively on customer satisfaction. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable.

We know customer satisfaction is the #1-indicator of success for helpdesks, and we're the experts in the space. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.

Watch a quick tour of SmileBack for Zendesk here.

  • Instant Feedback

Get instant reviews and critical client comments by triggering one-click surveys at the close of every ticket and schedule recurring surveys to better understand customer loyalty

  • Analysis + Reporting

Easily monitor customer sentiment with real-time dashboards in order to gather insights and create custom reports for your clients

  • Take Action

Showcase your responses by turning comments into client testimonials and set up workflows to instantly respond to issues

Book a 15-minute 1-on-1 consultation now to find out how customer feedback makes Zendesk even more powerful.

Learn more about SmileBack at

Rated 5 stars // 14-day free trial // 60-day money-back guarantee

Already a customer? We'd love to hear from you at or visit our Help Center.

SmileBack offers a free 14-day trial and setup only takes 15 minutes:

  1. Sign up at
  2. Log in and on the welcome page choose Zendesk as your ticketing system
  3. Enter the subdomain for your Zendesk account
  4. You will then be taken to Zendesk and will be asked to sign in to your account
  5. Zendesk will ask you to allow SmileBack to read your ticket, organization and user data, you need to agree to this for SmileBack to work. We will not have access to details like passwords
  6. When you have successfully completed the above steps you will return to SmileBack and see a success message
  7. You can then quickly create a survey code snippet and include it in your Zendesk solved ticket notification

We will also provide you with step-by-step instructions in the SmileBack app and Help Center.

App Details

  • Author: SmileBack, LLC
  • Price: Free
  • Support: Email / Website
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