Slemma

Slemma

Incorporate Zendesk data into your business dashboard

Slemma helps small businesses to be data-driven without hiring a team of analysts.

Slemma’s Zendesk integration lets you see your key support metrics joined with other business data on a automatically refreshed dashboard. Keep a close eye on how your support team is performing to make informed decisions and improve your customer happiness strategy.

With Slemma for Zendesk, you can:

  1. Build detailed reports showing number of open tickets, response time and agents activity without logging to your Zendesk account.
  2. See how your support activity affects your conversions and revenue by combining Zendesk data with Salesforce or Stripe.
  3. Filter your tickets to find trending ticket tags, average first response time, monthly number of tickets and more.

The integration is easy to install and takes a minute to get up and running. You just need a Zendesk account and a Slemma account.

Starts from $29 month (3 teammates included)

Slemma is software as a service (SaaS) so there's nothing to download or install, and everything is maintained by us in the Cloud. You must have a Zendesk and Slemma account before getting started. Every Slemma account starts with a 14 day free trial!

  1. Log in to your Slemma account.
  2. Navigate to the Integrations page and click ‘New integration’
  3. Choose Zendesk from the Cloud Services section
  4. Enter your Zendesk subdomain and, when prompted, authenticate via OAuth
  5. You can get started with build-in KPIs or create your own charts with our interface

If you have any questions, please reach out to Slemma at help@slemma.com.

App Details

  • Author: Slemma
  • Price: Free
  • Support: Email
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