Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Slack simplifies communication and streamlines your workflows to keep your team coordinated and working faster. Together, the Slack for Zendesk Support app was designed to bring all of your customer support interactions into a single place and help make customer service a team sport.
With message actions for creating tickets and adding comments, Slack for Zendesk Support empowers your agents to deliver an amazing customer experience - every time and even more efficiently.
- Create tickets and add internal notes in seconds with Slack message actions
- Get real-time notifications on new and updated tickets delivered to any Slack channel - to make sure the broader team is connected to important customer issues
- Simplified installation for your entire Slack workspace
This App will be automatically installed and configured when installing the Slack for Zendesk Support app in Slack.
You must have administrator permissions in both Slack and Zendesk Support to set up the integration. We recommend creating a dedicated user for the integration in Zendesk Support. The complete installation instructions can be found in the Understanding and installing the Slack for Zendesk Support integration
That's it. Your teams can start collaborating using Slack Zendesk Support integration. To find out how, see using the Using the Slack for Zendesk Support integration article.