SessionStack

Get the context you need to speed up support by seeing what happened to users

App ScreenshotApp ScreenshotApp Screenshot

SessionStack lets you watch a pixel-perfect playback of a customer session within your product. You can view everything that happened to the customer prior to submitting the ticket. This way you get all the context you need to assist your customers right away, without requesting screenshots. Connect SessionStack with Zendesk Support and within minutes you can:

  • Get all the information in one place. Find a list of recorded customer sessions within the customer ticket.
  • Remove guesswork. Filter sessions by date and time. Replay the exact customer's session with the steps that led to the request.
  • Reduce internal back-and-forth. Share a session replay link directly with your development team.
  • Identify and prevent future tickets. Access all "under-the-hood" information including tech details around network, errors, warnings, and debug messages.

SessionStack helps enterprise and SMB teams at companies like CalPERS, Bazaarvoice, Sketchdeck understand and improve the quality of their customer support thanks to co-browsing, session replay, error notifications, troubleshooting insights, analytics, and reporting tools.

14-day free trial

Find out more about SessionStack co-browsing, session replay, reporting and analytics capabilities

App details

Author
SessionStack
Version
1.0
Price (USD)
Free

Apps install directly into your account.

reviews


There are currently no reviews. Be the first to share your experience.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.