Cogzidel Technologies introduces Jessica, your personal AI assistant! Jessica cares deeply about support.
Jessica tells you when your customer is happy :) or angry :(. Try Jessica.
Jessica analyses the most recent customer comment to determine the sentiment of the customer & rates it on a whole number scale.
It can tell you if the tone of the message is angry, sad, indifferent or happy. It portrays it via an emoji in the ticket sidebar!
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