Select an Address
Choose an email address to be associated with a ticket
Select an Address lets admins and agents change the default support email address associated with a ticket.
Personalize outbound messages or easily reroute inbound tickets to the appropriate groups, resulting in greater agent efficiency and a better customer experience.
Features include:
- A drop-down list of all available support email addresses
- Select a support email address when creating a new ticket
- Change the support email address associated with a ticket
Additional features with the Basic plan:
- Specify a default email address by group
- Specify one or more accepted email addresses by group
-- For additional information and feedback, see the app documentation and make feature requests.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
To get started:
- Install the app
- Force selection of brand: Make the brand selection mandatory (if you are using multiple brands)
- Mandatory requester email address: Make the requester email address mandatory.
- Go to the new ticket view, select an email address in the app (in the sidebar), enter ticket info and click submit.
- Your ticket should have been created/updated with the given recipient.
When installing the Basic plan
- Follow the first three steps above
- Use a JSON format to specify email addresses by group, e.g. {"Group A": "email1@example.com, email4@example.com", "Group B": "email2@example.com"}
App Details
Plans and pricing
Free
Never pay a thing
Free plan features include:
- A drop-down list of all available support addresses
- Select a support address when creating a new ticket
- Change the support address associated with a ticket
Basic
Free 5-day trial, then £1.00 per agent, per month
Basic plan includes all Free plan features plus:
- Ability to set a default email address for each agent group
- Limit the list of email addresses that agents can chose by group
