Select an Address
Choose an email address to be associated with a ticket
Select an Address lets admins and agents change the default support email address associated with a ticket.
Personalize outbound messages or easily reroute inbound tickets to the appropriate groups, resulting in greater agent efficiency and a better customer experience.
Features include:
- A drop-down list of all available support email addresses
- Select a support email address when creating a new ticket
- Change the support email address associated with a ticket
Additional features with the Basic plan:
- Specify a default email address by group
- Specify one or more accepted email addresses by group
-- For additional information and feedback, please see the app documentation and make feature requests.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
To get started:
- Install the app
- Force selection of brand: Make the brand selection mandatory (if you are using multiple brands)
- Mandatory requester email address: Make the requester email address mandatory.
- Go to the new ticket view, select an email address in the app (in the sidebar), enter ticket info and click submit.
- Your ticket should have been created/updated with the given recipient.
When installing the Basic plan
- Follow the first three steps above
- Use a JSON format to specify email addresses by group, e.g. {"Group A": "email1@example.com, email4@example.com", "Group B": "email2@example.com"}
App Details
Plans and pricing
Free
Never pay a thing
Free plan features include:
- A drop-down list of all available support addresses
- Select a support address when creating a new ticket
- Change the support address associated with a ticket
Basic
Free 5-day trial, then $1.00 per agent, per month
Basic plan includes all Free plan features plus:
- Ability to set a default email address for each agent group
- Limit the list of email addresses that agents can chose by group
