Have you configured many support emails in Zendesk, e.g., separate emails for B2C, B2B, Partners, Finance for each brand? With this app, your agents can choose which email is better to use with every ticket comment. Furthermore, admins can set up rules that automatically map groups to support emails. E.g., your finance will always reply via finance@yourbrand email, and your support team will initiate tickets via support@yourbrand
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