RedminePro helps you integrate your helpdesk with your Redmine issue tracking in a clear and direct way. It is the full integration that is missing. RedminePro allows you to to:
Creating a new ticket based on customer input is easy as RedminePro will automatically complete details from the latest comment, which can always be edited of course. The project in Redmine can also be chosen automatically if you have a custom ticket field using the same values as the projects in Redmine.
Please visit this page to see all of the requirements and recommendations for installing RedminePro before subscribing!
Please note that you are required to install a plugin into your Redmine instance in order for this app to work. Please see the plugin (freely available here) to see what is involved. It is a simple installation, but requires server access.
In addition, your Redmine service needs to be accessible via SSL (i.e. using https). This is a requirement based on the fact that RedminePro uses the Zendesk proxy to access your instance to retrieve information and add tickets. In addition, the certificate should have a valid signing chain and should not be a self-signed certificate. You will also need to ensure that the API is enabled in the Administration pages.
For best results, you should also add the better custom fields plugin to your Redmine installation. To get it go to our github page.
Contact us at email@example.com if you would like to obtain a coupon to try RedminePro one month for free.
Be sure that the user you use for the main API key is an administrative user to ensure that all data can be retrieved. We recommend creating a separate user for the Zendesk interactions.
Changes from version 1.1.0
redmine_better_custom_fieldsplugin in your Redmine instance, mentioned above.
Changes from version 1.0.5
See the entire version history here.
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