RedminePro helps you integrate your helpdesk with your Redmine issue tracking in a clear and direct way. It is the full integration that is missing. RedminePro allows you to to:

Create a new issue and attach it to a ticket.
Search for existing issues and view details.
Attach found issues to a ticket.
Always see at a glance which issues are attached to a ticket.
Add comment & change status to an existing issue from Zendesk.
Search Zendesk tickets linked to a Redmine issue.
Fill in Redmine custom fields for the ticket.
Assign an issue to a user directly.
Attach files to the ticket

Creating a new ticket based on customer input is easy as RedminePro will automatically complete details from the latest comment, which can always be edited of course. The project in Redmine can also be chosen automatically if you have a custom ticket field using the same values as the projects in Redmine.

Please visit this page to see all of the requirements and recommendations for installing RedminePro before subscribing!

Please note that you are required to install a plugin into your Redmine instance in order for this app to work. Please see the plugin (freely available here) to see what is involved. It is a simple installation, but requires server access.

In addition, your Redmine service needs to be accessible via SSL (i.e. using https). This is a requirement based on the fact that RedminePro uses the Zendesk proxy to access your instance to retrieve information and add tickets. In addition, the certificate should have a valid signing chain and should not be a self-signed certificate. You will also need to ensure that the API is enabled in the Administration pages.

For the best experience, you should also add the better custom fields plugin to your Redmine installation. To get it go to our github page.

Contact us at support@smallcubed.com if you would like to obtain a coupon to try RedminePro one month for free.

Be sure that the user you use for the main API key is an administrative user to ensure that all data can be retrieved. We recommend creating a separate user for the Zendesk interactions.

Latest Changes: (version 1.3.5)

New - Add a menu item (“Resolve Ticket”) to the attached issues menu for auto-setting the status to resolved. Defined the default “Resolved” status in the settings.
New - Add a new Introduction video to the marketplace page.
Fix – Ensure that the status menu is fully visible.

Latest Changes: (version 1.3.4)

Fix – Fix issue where the comment status menu was cut off.
Note - RedminePro is compatible with Redmine 5.0.0, however the redmine_cors plugin for Redmine will need to be updated (see https://github.com/smallcubed/redmine_cors).

Latest Changes: (version 1.3.3)

Fix – Avoid errors if there are no Custom Fields in Zendesk.
Change - Changed text of Supportable Project Field ID to make it more clear that this is a Redmine field ID.

Latest Changes: (version 1.3.2)

Fix – If the localStorage is unavailable (i.e. Prevent Third Party Cookies), errors might occur.

Latest Changes: (version 1.3.1)

Fix - Add invisible space between ‘#’ and number for text to Redmine to avoid linking to local issue.
Fix - Fix error encountered in javascript.

Latest Changes: (version 1.3.0)

New - Add option to have links inserted using the Textile format.

Latest Changes: (version 1.2.2)

Fix - Fixes issue where height was not being adjusted properly.
Fix - Issue with showing attachment dialog when a ticket did not have any.

See the entire version history here.

RedminePro

App Details

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