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Recursive Labs

Engage your customers with the most complete video chat and screenshare platform

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Preview image of app
Preview image of app
Preview image of app

Recursive Labs is the leader in digital customer engagement. With our patented visual engagement platform, you can interface live and provide remote support for your customers on any device without the need for a download. Our enterprise grade platform allows you to be effective and secure from the consumer device all the way to the back office.

The Recursive Labs customer engagement capabilities include no-download video and voice chat, patented cobrowsing, session archival recording, and the ability to live stream video from any mobile device without the need for an app. This Visual Engagement Platform is the first cross-device solution built from the ground up for today's security-conscious industries, while still offering the ease of use and simplicity your customers need.

Some of our common use cases include customer support, online sales enablement, customer onboarding, field service, video chat, mobile app support and identity verification.

Our open API platform includes:

  • Realtime - The industry's most secure, cross-platform, patented cobrowsing solution. Interact in real time with your customers on any website, desktop, mobile web and native mobile applications.The Realtime family offers three versions: a secure read only, a collaborative, and a full screen share.
  • Relate Video - No-download, in-browser voice and video chat. One-click launch from the browser or an easy escalation from text chat or bots.
  • Relate SMS – Configurable ability to video chat or video stream from a mobile device without the need for a mobile app or any additional download. Just text from within Zendesk, touch a link on the other side and stream live. Grab images from the stream, mark them up with instructions and send them to accelerate resolution. Great for field service, support, video chatting and identity verification.
  • NEW! Request Live – Next Generation, convergent video chat platform that enables inbound call queuing. Brings along data from the application with the call for intelligent routing and integrates easily with any of the Realtime family for instant cobrowsing or screen sharing.
  • Record – Session archival and playback capabilities for compliance and training.

The Recursive Labs Zendesk integration enables agents to escalate to cobrowse or video chat from Zendesk chat or support with a single click. Interact with customers directly inside Zendesk - no new tabs or windows. Automatically attach session data to your trouble tickets for reporting/auditing purposes. View session recordings right from within the ticket. Implementation is simple, fast, and effective meaning you can be operational in a matter of hours.

Pricing

Contact us today to connect directly with a Recursive Labs team member in order to determine what solutions will best benefit your organization. Pricing is always based on the specific needs of our clients, and tailored to provide value through bundling and tiered models.

App details

Works with
support
Ticketing System
Version
3.4.0
Price (USD)
Free

Apps install directly into your account

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