Receptive

Receptive

Manage feature requests alongside Zendesk tickets.

Leading B2B SaaS companies use Receptive to build winning products.

Still using gut decisions to build your SaaS business? Gather prioritized feedback from your customers, teams, and the market - all in one place. Understand what really matters to your business and customers.

Our Zendesk integration enables your support team to create, link, and track Receptive requests from within Zendesk. Any requests created in Zendesk can be linked to the original requester, ensuring customers automatically stay in the loop.

When tickets contain requests or feedback, you can:

  • Instantly create a new request using the details in the ticket.

  • Establish a two-way link between the Zendesk ticket and the Receptive request.

  • Link the requesting customer to the request in Receptive.

To install and set up the Receptive app in Zendesk:

  1. Install the Receptive app in Zendesk
  2. Send the domain for your Zendesk account to support@receptive.io. For example, www.examplesite.zendesk.com. We'll quickly complete your integration setup.

  3. To begin using the Receptive app in Zendesk, open a Zendesk ticket and click “apps” in the upper right hand corner to expose the Receptive app.

a. Click the “Link / Suggest Feature” button to create or search for a Receptive feature request

App Details

  • Author: Receptive Ltd
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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