Use the easiest reporting solution for Zendesk to track key performance indicators and set up ticket reporting based on industry best practices. Monitor metrics daily, including Number of Customers Helped, First Reply Time, Customer Satisfaction, and many more.
With the Rasper Zendesk integration, you can:
- Unlock potential of your Zendesk data without hiring a data analyst.
- Track Zendesk KPIs and metrics that are relevant to your customer support team.
- Every morning receive a daily brief with support-related metrics and reports. We keep our reports short and mobile friendly. Ideal companion for a morning cup of coffee.
- Get free access to Metrics Library, a resource to find inspiration and information about metrics and reports used by other Zendesk users.
Here's how to set up the Rasper Zendesk integration:
- First thing, get yourself a free Rasper account.
- Click "Create New Connection" and choose Zendesk or Zendesk Chat
- Securely authenticate with your Zendesk account