Promptar

Promptar integrates Zendesk with your Phone System.

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Promptar matches your callers with Zendesk Users and Agents, delivering best-in-class screen-pops with associated Ticket information.

Highlights:

  • Integrate Zendesk with your existing phone system.
  • Build screen-pop Templates with any combination of Ticket, User or Organization fields, standard or custom.
  • Add simple actions to the screen-pops like quick navigation to Tickets or Users.
  • Configure rules to trigger different screen-pop Templates under different conditions.
  • Answer, hold/resume, transfer and hangup calls from your desktop, with a click.
  • Click-to-call support from within the Ticket interface to quickly dial the Ticket requester or any Collaborator.

Checkout the Promptar/Zendesk Quick Tour video for an overview of these capabilities and more.

More:

  • Promptar supports a growing number of phone systems: on premises and cloud-based. See supported Phone Systems to confirm that your existing system will work.
  • Promptar supports integration with more than one application at a time, combining both Zendesk and a CRM with your phone system. See supported Applications for more.
  • For full control and privacy, run Promptar server on a Linux or Windows sytem, on your premises or private-cloud.
  • Run Promptar clients on Windows or Mac.

Promptar uses the Zendesk REST API and does not require Zendesk Talk Agents.

App details

Author
TMeA
Price (USD)
Free

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