The Proactive Tickets App helps build better relationships with your customers by allowing you to proactively reach out to them via Zendesk Support tickets. The App allows you to generate a list of your users based on any searchable user field, and then create tickets on their behalf.
New Features Include:
- New user interface that uses the API to search through your users
- Search on Suspended and Verified users
Install the Proactive Tickets app, then specify the user settings within the app. You will need the ID of your Status field from the ticket fields screen with the Admin area.