Machine learning ticket tagging for Zendesk users. Automate and prioritise workflow with tags by topic, sentiment, intent & urgency.
Deeper and more accurate understanding of consumer sentiment and concepts. Prioritisation of critical support issues. Automatic routing and escalations. Reporting with accurate and granular insight.
PrediCX uses Artificial Intelligence and Sentiment Analysis to look at the full conversation and interpret what customers are really saying. Early warning of issues, complaint fast tracking and prioritisation of urgent enquiries enhances customer experience:
Sentiment Analysis that looks at the whole conversation across channel
Automatic routing and prioritisation of tickets
Accurate and granular reporting with improved BI
Free 30 day product trial with £1,500 credit balance
Classify multiple sentiments within single pieces of feedback and reduce time spent manually classifying codes. Humans are only asked to certify if the AI can’t reach 100% accuracy.
PrediCX AI uses concepts to classify incoming feedback so multiple sentiments or intents can be picked up accurately and no customer feedback is overlooked.
Understand the customer. Get early warnings of issues, fast track complaints and urgent enquiries, signpost customers to the best available resource or channel.
AI analytics for Customer Data - The AI platform automatically analyses and reports customer sentiment, intent, satisfaction, journey and classification.
Analyse all data from all channels - Chat, Social, Voice, Complaints, Email. Whatever the channel, PrediCX interprets the customer and creates a true omni-channel experience.