Extend capabilities of Zendesk Support with this automated & centralized AGENT OPTIMIZATION SUITE consisting of quality assurance, performance management, coaching, learning & agent motivation tools, seamlessly integrated into Zendesk. With Playvox & Zendesk Support, you will empower agents, team leaders, QA analysts, & managers with the tools & real-time intelligence needed to radically improve your customer service & revenue generation capabilities.
Monitor service quality in the easiest way possible:
Solve issues on the spot with all KPIs in one place:
Drive continuous agent improvement:
Send targeted training:
Recognize & reward your team based on their results
Customers using the Playvox-Zendesk Support integration say:
BROWSERSTACK: 'Playvox has been a game-changer for us ever since we onboarded it as a QA tool for support interactions almost two years ago,' said Prasun Choudhury, Director Global Customer Support & InfoSec Support at BrowserStack. 'Quality' forms the basis of everything we do. Our 98% CSAT is a testimony.'
PLESK: 'The integration with Zendesk has reduced our QA process time, as Playvox allows us to create specific filters & to easily evaluate interactions based on those filters,' said Alexey Krasnichenko, Quality Assurance Manager for Plesk.
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