Playlist is the easiest way to set up round robin in Zendesk. Save time and build a better customer experience with automatic ticket assignment teams love.

Features

• Built on AWS, works inside your Zendesk
• Round robin and load-balanced assignment
• Automated skills-based routing
• Custom agent statuses
• Ticket limit per agent
• Rotate between agents or group members
• Prioritize queues
• Team dashboard for supervisors
• Real-time routing for social messaging
• Same agent (sticky) assignment
• Out of office
• Agent availability reporting
• Sound notifications
• Agent Status API
• Enhanced Guided mode with Playlist button
• Usage reporting in Explore

See how it works for more details.

Try it Free

Sign up today for a 14-day free trial. Your credit card won't be charged until the end of you trial. Cancel at any time by simply uninstalling the app.

Contact us if you would like to try Playlist without a credit card.