parcelLab enables perfect communication between shops and customers during shipment. With parcelLab you guide your customers through the entire shipping process. Communicate shipping problems at an early stage and turn one-time buyers into loyal customers. Shipping is more than delivery. The shipping process is the most emotional part of the customer journey. For the best shopping experience, you care for your customer from checkout to delivery via every communication channel.

Delight your customers with a custom track & trace page, tailored shipping information and hand-picked offers directly in your shop. Turn one-time shoppers into loyal customers and monetize valuable traffic rather than entrusting it to UPS, FedEx & co.

If you would like to find out more about how parcelLab can benefit your business, please find out more: here

The parcelLab Zendesk app gives parcelLab customers the ability to:

• easily get the most up-to-date delivery status of your customers' orders, by seamlessly integrating with parcelLab's powerful API
• directly access in-depth order information, via a direct link to the corresponding parcelLab portal tracking page
• automatically fetch the order status directly based on a user-configured Zendesk ticket field (optionally) or via an easy-to-use input form.

If you'd like to find out more about the parcelLab Zendesk app, please feel free and also have a look at the designated how.parcellab.works page.