Ottspott

Ottspott – Desktop and browser-based call center application

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App Screenshot

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Ottspott is a cloud voice communications and call center app. Users can choose international phone numbers and manage their inbound and outbound calls. Ottspott removes the pain and complexity of old school on-premises or cloud based voice systems, by enabling instant set-up, easy connection to customer data sources and scalability.

The Ottspott/Zendesk integration is available to all Ottspott users and allows your team to:

  • Make and receive calls from their browser or the Ottspott Desktop Application
  • Click-to-call from any phone number within Zendesk
  • Get rich call notifications with inbound callers’ contact information and interaction history from Zendesk
  • Display contact information sourced from Zendesk when the call is connecting
  • Immediately access full user's profile in Zendesk from Ottspott while in a call
  • Customization of their outbound caller ID
  • Read the speech-to-text transcription of voicemails

With Ottspott’s call center software installed, your team will benefit from:

  • Business telephony, IVR
  • Call recording, call forwarding to landline or mobile numbers
  • Hold queues, team voicemail, personalized greetings
  • Daily, weekly, monthly call reporting by user and call status

App details

Author
Ottspott
Price (USD)
Free

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