Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing)
The NICE inContact CTI Console for Zendesk is designed to seamlessly embed the NICE inContact Agent interface within Zendesk. How it works: (Video) NICE inContact Agent Console for Zendesk
As soon as an agent receives a call through inContact, the app searches the Zendesk database for the caller’s phone number or another metric (please contact us for customized searches). If a match is found it will open an existing ticket, create a new ticket, or display the user page depending on the settings you choose.
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