NICE inContact CXone Agent for Zendesk consolidates your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service. Use your Zendesk CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. Deploy in hours and scale as your business needs evolve.
Increase agent efficiency
Make better decisions
Accelerate operational agility with a tested, pre-built integration
Available only to agents with “Talk - Partner Edition” seats (see https://www.zendesk.com/talk/pricing/).
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