Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

The NetFortris for Zendesk Integration app is an easy and cost effective way to have an integrated agent experience of the Fonality Platform phone system and Zendesk customer service management.The app integrates the NetFortris business communication system with Zendesk to allow customers to improve their business performance and customer experience with tools that allow agents to make calls, get contextual data about every call before they pick up, automatically log calls, take notes and more.