Myndbend Process Manager™ provides an easy, convenient and flexible way for agents to build custom processes in Zendesk.

• Complex Business Processes, such as HR On-Boarding and IT Change Management
• Approvals by Agents or Customers/End-users
• Auditable workflows

With Myndbend Process Manager, you can:

• Create child tickets (aka linked tickets or sub-tasks) from requests (parent tickets)
• Require child tickets to be solved and approved before the parent ticket can be solved (optional)
• Designate one or more approvers for parent and child tickets
• Establish staff/supervisor relationships for approvals
• Monitor the status of related tickets
• Track approvals, denials, and events on all requests
• Use custom templates to generate repetitive tickets (and automate!)*
• Automatically create child tickets when another ticket is solved or approved
• Automatically add approvers to any ticket based on custom criteria*
• Sequence approvals - establish a simple hierarchy of approvers*
• Export tickets to CSV with approvers and comments*
• Broadcast messages to Zendesk agents*

Starred items above require a $6/month/agent subscription (Lite agents not counted). Please ask us about volume discounts and yearly payment options.

Visit the Myndbend Process Manager™ product page for more details.