Myndbend Article Search Subscribe

Search and link to answers, copy snippets, and manage article subscriptions

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Myndbend Article Search & Subscribe™ makes it easy for agents to quickly look up knowledge base answers and copy them into the ticket editor, and manage which articles a user subscribes to, without leaving the ticket editing screen! Includes handy shortcuts for accuracy: search by ticket subject line, ticket tags or keyword. Try it now and see how delivering documented support information to your customers has never been so easy!

Quickly search for documented answers

  • Click a button in the ticket editor to quickly search the knowledge base for answers
  • Preview and copy article content in the ticket editor
  • Insert links to articles or sections into your ticket responses

Know what your ticket requester follows

  • See what the ticket requester is subscribed to without leaving the ticket editing page
  • Subscribe or unsubscribe a ticket requester to helpful knowledge base articles

See who else is following your articles or sections

  • Search for an article or section and view subscribers within the app

  • View name and email addresses of all customers following an article or section

App details

Author
Myndbend
Version
2.0
Price (USD)
Free 15-day trial, then $9.00 per month

Apps install directly into your account.

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