MyFeelBack

MyFeelBack

Empower your support teams with ultra-qualified data on your customers

MyFeelBack helps companies collect customer feedback via ultra-targeted Smart Surveys. Ask the right questions to the right people at the right time, and make data-driven decisions that improve your business.

  • Send engaging smart surveys to your customers

  • Create and enrich tickets in real time with answers from your customers

  • Empower your support team with real time insights right from Zendesk

MyFeelBack for Zendesk allows you to create and/or enrich a ticket in your Zendesk account, with answers from any MyFeelBack smart surveys. Your tickets in Zendesk are continuously and in real-time enriched with ultra qualified data, drastically increasing the efficiency of your support team!

  • Send engaging surveys to your customers on all touchpoints (website, email, text message, url...)

    • Map any information collected from surveys into data fields on any Zendesk ticket, organization, group or user

If you already have a MyFeelBack account:

  1. Click on Settings >> Integrations >> Available applications >> Zendesk
  2. Enter your Zendesk subdomain and click on "connect to Zendesk"
  3. Set up your survey integration using a mapping (instructions here)

If you don't have any MyFeelBack account, please contact us here.

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