MetaCall

MetaCall

Integrate all customer calls with Zendesk for better agent peformance.

The MetaCall for Zendesk is Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

By using the MetaCall integration with Zendesk, phone support will be easier than ever.

Add modern call center functionality to your Zendesk Support account and build stronger customer relationships with human touch.

A ticket is automatically created when agents receive a call. Agents are able to add comments and information for customer's calls.

After terminating call, voice comments tickets are created to include call recordings.

MetaCall features

  • Make outbound calls with 'Click-to-call' on phone number on Zendesk tickets.
  • Provides call history function to make call easier for previous calls.
  • Provides call transfer function for better customer service and for interact with other agents.
  • Provides agent protect function to protect agents from slang and curse.

Set up to start using calls

  1. Install MetaCall app on Zendesk Marketplace.
  2. Request user account through our help center
  3. Enter user account into login window.

App Details

  • Author: Metanet MPlatform
  • Price: Free
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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