Mayday is an intelligent assistant that boosts your customer support and transforms your agents into SuperHeroes thanks to AI. Mayday directly plugs into agents’ workspace, guides them through ticket resolution, suggests them the best answers and does all the post-resolution qualification for them. Mayday connects to your internal tools and thus centralizes the necessary knowledge to solve all kind of problems. Agents therefore do not have to learn everything by heart and are now operational since day 1. In addition, while helping the agents, Mayday automatically tags each interaction with high precision. All the knowledge is then displayed through Mayday’s voice of the customer dashboard where you can pilot the activity of your support and its key metrics (topics occurrence, resolution time or even sentiment analysis). If you want to boost your customer support, please visit www.getmayday.co
How to setup Mayday, the intelligent assistant for ticket resolution: 1. Create an account on www.getmayday.co 2. Once connected, go to the Tree section. 3. Upload your company's resolution tree as a
.xlsx file respecting the conditions defined on the page. 4. Once the tree is uploaded go to the Settings section and click on Zendesk Integration 5. First, copy the Zendesk API key and then click on connect to Zendesk. 6. Now you're on Mayday's Zendesk App page, click on Install. 7. Agree the installation on the right account. 8. Paste the token you copied at step 5 in the api_token field and click Install. 9. Congratulations, you are all set!