MaestroQA Lite

Ditch spreadsheets, improve CSAT, and drive coaching with Quality Assurance

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MaestroQA is Zendesk quality assurance and monitoring software. The lite version is free and contains basic functionality while the upgraded MaestroQA Dashboard starts at $19 per agent.

  • Improve customer satisfaction, NPS, CES
  • When scaling or outsourcing, maintain consistent service
  • Create a quality score KPI for agents
  • Drive employee learning and development

Here's what people are saying

During the first 6-8 months of using MaestroQA our average QA score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%.

Sarah, CX Quality Manager

MaestroQA has completely changed how we think about grading quality interactions. . . . This tool really is amazing and they truly provide a beautiful customer experience for their clients.

Valerie, Noon Home

See more reviews from our customers below or checkout our case study with Harry's Razor.

Sign up for a Free Trial or Demo of the full dashboard, or install the Lite version here in Zendesk today!

App details

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