Macros underutilization is the main productivity killer in Zendesk. With optimized macros usage and performance, you can increase your CS productivity to a great extent – and drive CSAT and sales growth as a result.
With Macros Reporting by Pythia you get the most comprehensive analytics on how macros are used across your Zendesk brands, groups, agents, and *ticket forms. Also, you can analyze macros performance using metrics like One-Touch Rate (the ability of the macro to solve a ticket in one reply) and Satisfaction Rate (likeability of making customers satisfied with a reply).
Macros Reporting is available in Basic (starting from $50/mo) and Advanced (starting from $75/mo) plans. See full pricing details here: https://pythia.cc/pricing/report.
Enjoy a free 14-day trial to evaluate Pythia's value for your team.
See more details here: https://pythia.cc/products/report.
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