Macros Reporting by Pythia

Advanced macros reporting to level up productivity in your Zendesk.

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How Pythia works

Macros underutilization is the main productivity killer in Zendesk. With optimized macros usage you can increase your CS productivity by up to 30% – and drive CSAT and sales growth as a result.

With Macros Reporting by Pythia you get the most comprehensive and detailed analytics on how macros are used across your Zendesk brands, groups, agents and ticket forms.

Enjoy free 14-day trial to evaluate Pythia's value for your team.


Looking for advanced macros management? Check Advanced Macros by Pythia. Looking for advanced shortcuts management? Check Advanced Shortcuts by Pythia.


Key benefits

  • Analyze global macros usage trends to understand productivity patterns and CSAT dependencies
  • Track usage per macro level to keep knowledge assets up to date (i.e. deactivate outdated macros)
  • View individual macros usage by agents to close knowledge gaps

See more details here: https://pythia.cc/products/report.

App details

Author
Pythia
Version
1.0.1
Price (USD)
Free

Apps install directly into your account.

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