Linker

Create child sub-tickets with one click.

Preview image of app
Preview image of app
Preview image of app

Linker for messaging

Linker saves agent time while streamlining your escalation flows, especially when you begin using new messaging via persistent channels.

In our experience, 50% of client conversations with customers cover multiple topics. For better visibility and escalation, you need a way to separate different subjects into distinct flows. Manually creating new sub-tickets while chatting with a customer can be cumbersome, but with Linker, this is not a problem. Linker makes sub-ticket creation effortless, as it allows one to create child tickets with a single click.

Main features

  • Create sub-tickets with one click.
  • Track linked tickets status from the parent ticket.
  • Create and configure child ticket templates for every situation.

Please check this video to see how Linker works. linker short demo

Linker uses the Zendesk Sunshine platform, so all of your ticket data stays within Zendesk, and does not go to any 3rd party servers.

Free Trial

The flat app fee is $39 per month after a 14-day trial. For annual payment options, or if you do not have a credit card, contact us via our help center at https://zendesk.oapps.io

linker gif


We are looking for your feedback! please rate the app bellow or visit our help center to get our support https://zendesk.oapps.io

App details

Works with
support
Ticketing System
Author
OAPPS by Ontec
Version
1.0.0
Price (USD)
Free 14-day trial, then $39.00 per month

Apps install directly into your account.

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