Lightning Macros

Lightning Macros

Enhanced macro functionality. Increase productivity, reduce errors.


Add text fields, integers, decimals, dropdown lists, and more to your macros! Increase productivity, reduce errors.

When an agent applies a Lightning Macro to a ticket, they’re automatically prompted with a form that enables them to quickly customize only the parts of the macro you specify (see screenshots).

By using the tab key, they can quickly complete the form without ever using their mouse. Add validation logic to your fields to eliminate errors!

See 'How to Install' for your 14 day free trial. For more information visit:


Let's say you’ve created a macro to quickly respond to your customers that have received their order later than promised. Most of the text in your macro is standardized but you need to customize their name, the discount you’re providing them and the refund amount they should expect on their credit card statement.


We’re so sorry you received your Acme Sprocket later than we promised. To make this right, we’re going to give you a [INSERT DISCOUNT AMOUNT HERE]% discount. You should see a refund on your bank statement for [INSERT REFUND AMOUNT HERE] in 3-5 business days.


Sincerely, {{}}

While this works, it is less than ideal for two primary reasons:

Speed. To add customized text, the agent must drag their mouse over the parts they would like to change. In just this simple example, the agent must move their mouse, drag over text, and then type up to 6 times. This is extremely time consuming.

Accuracy. The customized text isn’t validated, so it’s too easy for your agents to accidentally add something like “we’re going to give you a 1000% discount.” Using macros this way is error-prone!

Wouldn’t it be great if your agents could easily add customized text without moving their mouse at all? And wouldn’t it be super sweet if macros validated custom text, preventing confusing and embarrassing typos? We agree—that’s why we created Lightning Macros.

With just a few tweaks to your existing macros, whenever an agent applies a macro, they’re immediately prompted with a validated entry form that they can complete quickly by pressing the tab key.

Field Types

  • Textbox: A short line of text.

    • Examples: name, apartment number, product name, etc.
  • Memo: Multiple lines of text.

    • Examples: address, product description, personalized message, etc.
  • Integer: An integer. Define minimum and maximum values.

    • Examples: quantity, age, discount amount, SKU number, etc.
  • Decimal: A decimal. Define minimum and maximum values.

    • Examples: dollar amount, precise discount amount, etc.
  • Dropdown List: A pre-defined list of options.

    • Examples: color, subscription type, membership level, category, etc.
  • Optional Text: An optional block of text.

    • Examples: return instructions, terms of service, etc.

To start your 14 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial. You can delete the app at any time to end your trial.

  1. Click install.
  2. Create a new macro or use an existing one. Remember to add %LIGHTNING_MACRO% to the first line.
  3. Add fields where you want customized text from your agents. It’s easy—just read the docs!
  4. Profit!

For more information visit:

App Details

  • Author: Lightning Macros
  • Price: Free 14-day trial, then £5.00 per agent, per month
  • Support: Email / Website
  • Version:1.5
  • This is an app. It will install right into your Zendesk Support account.

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