Knowmax

Empower agents to answer customer's queries using Knowmax KM within Zendesk

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Knowmax is a leading Customer Engagement and Self-Service Platform. With solutions deployed in over 20 countries, we empower brands to achieve their Digital Transformation & Omni-Channel Initiatives.

Knowmax is a Do It Yourself (DIY) platform, empowering CX & Training Heads to create, curate and distribute knowledge across assisted and digital touchpoints.

Compete successfully in customer experience initiatives by breaking down the departmental silos.

Integrating Knowmax with Zendesk allows agents to answer complex calls using guided workflows in a decision tree format within the CRM. Resolutions provided can be easily pasted in CRM by clicking a button which saves time on post-call documentation and also eliminates any chance of wrong documentation.

Knowmax Consists of the following components:

  1. Decision Trees

  2. Dynamic FAQs & Articles (Knowledge Base)

  3. Picture Guides

  4. Learning & Quiz Management

Core Benefits Delivered:

  1. Zero Documentation Error by Agents

  2. Save Time on Post Call Documentation

  3. Centralised Repository of Knowledge

This integration scenario unveils that knowledge management is simpler to utilize even with external apps. Mobilize knowledge sharing capabilities across organization with collaborative culture of digital tools and Knowmax has got you all covered.

App details

Author
Kochar Tech
Version
1.0
Price (USD)
Free

Apps install directly into your account.

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