Keatext uses natural language processing and machine learning technology to analyze unstructured customer feedback such as case descriptions, customer comments, emails, chat logs, and more.

Core features include the ability to import and export data, sentiment analysis, topic detection, data visualization and report collaboration and integration with other customer feedback applications. There is no need for hard-coded logic or complex IT integrations, Keatext comes ready out-of-the box, and can be used by customer support professionals regardless of their level of natural language processing expertise.