JawaraCX provides integration cloud based webRTC media server and your Zendesk Support account.
JawaraCX will automatically lookup contact details of the caller in Zendesk using the customer ID/ Account/ email. Once a match is found, the caller's profile will be screen popped for the Agent answering the call/Video Call.
using JawaraCX will reduce cost since just use existing internet bandwith to serve your customer via Video/Voice call
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