Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Intermedia Unite™ is a full-featured UCaaS solution that combines cloud PBX voice, chat, business SMS, video conferencing, file sharing, and contact center into a single platform.

Seamlessly integrate key functionalities of Intermedia Unite into Zendesk to increase employee productivity and deliver a more personalized experience.

Features:

• Integrated calling: Easily place calls using Intermedia Unite directly within Zendesk.
• Screen Pops: Pull up existing customer tickets on incoming calls.
• Advanced ticketing: Quickly create support tickets for existing customers.

Benefits:

• Increase productivity: Embed Intermedia Unite into everyday business applications to automate business workflows and maximize employee efficiency.
• Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
• Streamline workflows: Saves agents time from switching between applications.
• Easy to use: Intermedia Unite for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.