Intelligent Voice PCI Redaction

Your recorded calls in Zendesk Talk transcribed by Intelligent Voice, with smart redaction of payment card data so your organisation can be compliant with PCI DSS.

1 month FREE trial with coupon code FIRSTMONTHFREE

Features:

• All call recordings in Zendesk Support tickets will have a English basic transcript attached.
  
• Intelligent Voice detects and redacts credit card information in both the audio file and the transcript.
  
• Find words and phrases inside your call recordings using Zendesk search.
  
• Transcript text available for Triggers and other Zendesk Apps

Premium features coming soon:

• SmartTranscript makes it easy and fast to review your call recordings by linking the playback to the transcript and showing key topics at a glance
  
• Automated model building: Automatically improve the quality of your transcripts based on the content of your other tickets – Let the system find new names, phrases and product names to improve your transcription quality
  
• “Hyperphonic matching”: Extend your ability to create triggers on key words and phrases to include alternative words and soundalike phrases
  
• Speaker ID: Identify who is calling, just by the sound of their voice. Ideal for tracking down serial fraudsters
  
• Automated Language Switching: Expand your transcription capabilities to include other languages such as Spanish, Portuguese, French and Japanese.