Instagram Direct Messages channel for your Zendesk

Preview image of app
Preview image of app
Preview image of app

Engage with you Instagram users via Zendesk Support. Reply to all direct messages. Unleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails.

First 14 days are free, try it!

Find out more details and videos on our website

Whats new

  • Respond to messages received from stories


  • Respond to usual direct messages
  • Get video files and images
  • See what messages your client like
  • Connect multiple Instagram accounts
  • Add tags to connected Instagram accounts
  • Links to user's Instagram profiles in Zendesk
  • Support group chats and threaded conversations


Please contact us if you have any issues. You can report bugs and request new features in our Help Center

App details

Works with
Ticketing System
Price (USD)
Free 14-day trial, then $71.00 per month

Apps install directly into your account.


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